Domestic Shipping
Free shipping for domestic orders will be processed with First Class Shipping through USPS within 1-5 business days. During the peak holiday season, this processing may take up to 1 week. Orders that are required Priority or Express Shipping may be subject to additional shipping charges.
If Priority Shipping or Express shipping is requested, the customer will be responsible for shipping costs.
International Shipping
All international shipping charges will be subject to additional Priority/Express charges.
In the case that your shipment is held by customs, lost, stolen, or damaged in transit, you the customer are responsible to file the claim or contact your local customs agency to retrieve your order. Our company is not responsible for any customs fees or shippers fees you will incur for delays caused by customs. We cannot change the value of the product shipped and have no way of knowing if you will incur a customs fee or not.
If you the customer incur fees associated with customs or shipments, we are not responsible for such fees and you will not be reimbursed.
For more information on customs and duties, please contact your local customs office.
Returns & Refunds
All products purchased from Pure Care Pro are valid for return for 60 days after purchase. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the original packaging, and a receipt or proof of purchase is required.
Shipping Returned Goods
Please do not send your purchase back to the manufacturer. To return your product, you should mail your product to 1409 Franklin St, Suite 219, Vancouver, WA, 98660, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@purecarepro.com.
Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@purecarepro.com and send your item to 1409 Franklin St, Ste 219, Vancouver, WA, 98660, United States.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
